SHIPPING POLICY
Last updated: 2026-08-17

Creating Your Unique Order:

Hi, I’m Sandra.  As the person behind Dog Mom, I want you to know that each product you order is specially made just for you. After you place your order, I personally oversee the process of getting the base item and customizing it to your specifications. I aim to process all orders within 3 to 5 business days, not counting weekends or holidays. You’ll get a notification from me as soon as your order is on its way!

Domestic Shipping in South Africa:

I offer a flat shipping rate of R100 across South Africa. I make use of various couriers through BobGo, including The Courier Guy, Internet Express, Fastway, RAM, MTE and Skynet. Delivery typically takes 2-3 working days from shipping date. So, you can expect your unique Dog Mom product to reach you within 7-10 working days from the time I receive your payment.

Free Shipping Just for You:

I’m excited to offer free shipping for all orders over R1000! 

Local Pickup in Sunningdale, Cape Town:

If you’re nearby, you can skip the shipping fees with free local pickup. Once you’ve chosen local pickup at checkout, I’ll get your order ready within 3 to 5 business days. I’ll send you an email with all the pickup details. 

Currently, Just Shipping Locally:

At the moment, I’m focusing on delivering within South Africa. But who knows what the future holds!

Want to Track Your Order?

Once your order is shipped, I’ll send you an email with a tracking number. It might take up to 48 hours for the tracking info to be available (this is on the courier side). If there’s any delay beyond 5 days after you receive the shipping confirmation, please contact me at info@dogmom.co.za with your name and order number, and I’ll look into it personally.

Busy Times of the Year:

Around big shopping periods like Black Friday, Christmas and Mother’s Day, order volumes go up and couriers get busier than usual. Everything is still made and sent in the order it comes in, but processing and delivery can take a little longer than the timelines above. If your order is going to be delayed, I’ll email you and let you know where things stand. Thank you for your patience during these times, it means a lot.

Something Not Right With Your Order?

If your item arrives damaged, or you receive the wrong thing, email me at info@dogmom.co.za with your order number and a photo. I’ll sort it out.

For everything else, including sizing and returns, please see my Refund Policy.

Questions or Need Help?

I’m always here to help you. If you have any questions or need assistance with your order, please email me directly at info@dogmom.co.za